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Integrate Scanning Technology into PhotoScan




  • Official comment
    Vanessa H.

    Hi Kevin,

    Thank you for submitting the enhancement request. This feature currently exists with TaxCaddy.

    if you have paper documents, you can simply photoscan them on your TaxCaddy mobile app, and it automatically converts them to PDF files for upload. You can find the links to the Apple App Store and Google Play by clicking on our Help Center article:

    If you have any further questions, you can always reach out to us by sending an email to or starting a Live Chat by clicking on the Support button within your TaxCaddy account.

  • Kevin Graepel


    Yes, the app does have the ability to scan, but the issue is less about file type (I couldn't tell it was pdf from the app) but about processing. As I suggested to a member of your support team when I was first contacted about this, the in-app tech is cumbersome and frustrating to use. It often includes the surface surrounding the paper in the image, and I then feel I have to edit it. If the shot is at an angle or in shadow at all, it also obscures the details. On the whole, it's fine, I was just suggesting that if possible, you could integrate better technology. The Scannable app, for example, takes images and converts them in real-time to be more interpretable. It is more user-friendly and yields vastly superior images/pdfs.

    You do not need to respond to this comment, it's just a suggestion.

  • Vanessa H.

    Hi Kevin, 

    Thank you for the information. We will go ahead and forward the details to our product and engineer teams so we can look into this matter further. We greatly appreciate your feedback. 


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