Better pending state for Sign Document modal
When clicking Submit on the Sign Document modal that asks me to enter my first name, the pending state is simply a loading spinner rendered in the submit button. In my case (signing my tax return), the request being made (to what I assume is the IRS server) takes quite a long time to complete. Given that I only see a spinner, this gives me the impression that something with the request failed and the app is stuck in a pending state.
It's my recommendation that a better pending state is rendered. Specifically something that says “this make take a moment…” so that the user knows it's normal to wait for a longer period of time.
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Official comment
Hi Stephen, thank you for taking the time to the time to write your feature request. We truly appreciate the detailed description of your experience along with a screenshot of the Sign process, as it helps us understand where we can improve. Your suggestion to enhance the pending state with a more informative message is a great idea. We'll keep an eye on the votes and comments to see if others have similar needs. In the coming months, we'll use the Planned, Not Planned, or Completed labels to update this request after we've had the chance to review it with our team.
In addition to your feedback, we are actively exploring ways to improve the load time for a better user experience. Thank you once again for reaching out. Should you have any more suggestions or encounter further issues, please don't hesitate to contact us.
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