Knowledge Base
Add us to your Safe Senders list
- Updating your Safe Senders list in AOL
- Updating your Safe Senders list in AT&T Web, BellSouth & SBC Email
- Updating your Safe Senders list in Centurylink/Centurytel
- Updating your Safe Senders list in Charter/Spectrum
- Updating your Safe Senders list in Comcast/Xfinity
- Updating your Safe Senders list in Earthlink
Overview
- Confirming personal information
- Multi-Account Management
- Connecting with your tax professional
- Tax Pro Requests
- Smart Links
- Unread messages
Documents
- Downloading multiple documents at once
- Importing saved or downloaded documents on your phone with TaxCaddy
- Undo an action (delete, doesn't apply, already provided)
- Renaming documents
- Uploading documents
- Uploading requested items
Document Viewer
Messages
Tax Returns
Tax Payments
- Viewing a tax payment voucher
- Downloading a tax payment voucher
- Deleting a tax payment voucher
- Marking paid on a tax payment voucher
- Paying tax payment by check
- Tracking tax payment shipping
Invoices
Account Settings
- Reminder Notifications
- Updating your user info (profile picture, name, and email address)
- Changing the default tax year
- Disconnect from your tax professional
- Mobile Settings
- Smart Links institutions
Account Security
- Updating your phone number
- Protecting your account
- I can't log in to TaxCaddy
- Changing your password
- Updating security questions
- Device Activity
Announcements
- Release Notes 2022-09-15, Android (Tax Payments)
- Release Notes 2022-08-25, iOS (Signature Requests, Tax Payments)
- Release Notes 2022-08-25, Android (Signature Requests)
- Release Notes 2022-08-25, Web (Signature Requests, Tax Payments)
- Release Notes 2022-07-27, Web (Tax Payments)
- Scheduled maintenance - 07/26/2022 8:30 PM PST - 07/26/2022 9:30 PM PST