Knowledge Base
Add us to your Safe Senders list
- Updating your Safe Senders list in AOL
- Updating your Safe Senders list in AT&T Web, BellSouth & SBC Email
- Updating your Safe Senders list in Centurylink/Centurytel
- Updating your Safe Senders list in Charter/Spectrum
- Updating your Safe Senders list in Comcast/Xfinity
- Updating your Safe Senders list in Earthlink
Overview
- Confirming personal information
- Multi-Account Management
- Connecting with your tax professional
- Tax Pro Requests
- Smart Links
- Recent uploads (Legacy View Only)
Documents
- Downloading multiple documents at once
- Importing saved or downloaded documents on your phone with TaxCaddy
- Undo an action (delete, doesn't apply, already provided)
- Renaming documents
- Uploading documents
- Uploading requested items
Document Viewer
Messages
Tax Returns
Tax Payments
- Viewing a tax payment voucher
- Downloading a tax payment voucher
- Deleting a tax payment voucher
- Marking paid on a tax payment voucher
- Paying tax payment by check
- Tracking tax payment shipping
Invoices
Account Settings
- Dark Mode
- Changing the default tax year
- Smart Links institutions
- Using your biometrics (Touch ID/Face ID) to log in to TaxCaddy on iPhone and Android
- Logging in
- Updating your user info (profile picture, name, and email address)
Account Security
Announcements
- IRS Tax Payment Processing Delays
- Release Notes 2021-05-24, Android (Dark Mode)
- Release Notes 2021-04-23, iOS (Sign up)
- Release Notes 2021-04-23, Android (Overview, Sign up)
- Release Notes 2021-04-21, Web (Setup password, Sign up)
- Release Notes 2021-03-21, Web 5.3 (Logging in with a phone number)