Generating HAR file

If you are having any issues with TaxCaddy then please contact TaxCaddy Support team first. You only need to generate the HAR file if it is specifically requested by the TaxCaddy Support team.

Click here to learn more about contacting TaxCaddy Support.

Generating a HAR log file creates a network activity log that TaxCaddy Support team can use to troubleshoot difficult issues.  You may be requested to record your network activity log while the issue is occurring. Once you reproduced the issue, provide the HAR file to TaxCaddy Support Team for further analysis.

You can create HAR report for the following browsers:

• Chrome
• Edge
• Firefox
• Safari

Chrome

1. Open Google Chrome and go to the page where the issue is occurring.

2. From the Chrome menu bar () select More Tools > Developer Tools.

   

    

3. From the panel opened, select Network.

   
   
   

4. Make sure the Preserve log checkbox is selected.
   
   
   

5. Look for a round Record () icon in the upper left corner of the tab and make sure it is red. If it is grey, click it once to start recording.

   

    

6. Click the Clear () icon to clear out any existing logs from the Network.

   

    

7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

   Once you have reproduced the issue, click the Export icon.

   

    

8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

   

    

Edge

Internet explorer is not supported by TaxCaddy. Please install Microsoft Edge or any of the other supported browsers.

Click here to learn more about TaxCaddy browser support.

1. Open Edge and go to the page where the issue is occurring.

2. From the Edge menu bar select View > Developer > Developer Tools. Alternatively, you can press F12 on your keyboard.

   

    

3. From the panel opened, select the Network. 

   
   
   

4. Make sure the Preserve log checkbox is selected.
   

5. Look for a round Record () icon in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

   

    

6. Click the Clear ()  icon to clear out any existing logs from the Network tab.

   

7. Reproduce the issue that you were experiencing before, while the network requests are being recorded. 

   Once you have reproduced the issue, click the Export icon.

   

    

8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

   

    

Firefox

1. Open Firefox and go to the page where you are experiencing trouble.

2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer> Network.

   

    

3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.

   

    

4. The recording auto-starts when you start performing actions in the browser.

   Click the Clear () icon to clear out any existing logs from the Network.

   

    

5. Click the Settings  icon, and make sure the Persist Logs checkbox is selected.
   

6. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), then click Save All As HAR.

   

    

7. Save the HAR file to your device.

   

    

8. Upload your HAR file to your ticket so that we may analyze it.

Safari

1. Go to Safari > Preferences, click Advanced, then select Show Develop menu in menu bar.
2. Open the Develop menu, select Show Web Inspector.
3. Click the Network tab.
4. Make sure the Preserve log checkbox is selected, and reproduce the issue.
5. Click the Export icon on the far right of the Network tab and save the HAR file.
6. Send us the file via your support ticket.