Release Notes 2019-12-05, iOS 3.11 (Help & Support, Live Chat)

Hi! Here's what's new in TaxCaddy on iOS!

Help & Support

On the Overview screen, you can now click the Help icon  to view the new Help & Support screen.

Click here to learn more about getting help.

The Help & Support screen will allow you to:

• Go to TaxCaddy Help Center knowledgebase.
• Start live chat with a support representative.
• Create a ticket with TaxCaddy support.
• Look through your current support tickets.
• Rate the App.
• View tutorial/demo slides.

Live Chat

If you need assistance, you can now chat directly with TaxCaddy Support.

Click here to learn more about getting help.

Note: Live Chat is only available during support hours (7am - 5pm PST, Monday - Friday, excluding holidays. If a live chat representative is not available, you can create a ticket and TaxCaddy support will reach back to you as soon as possible.