If you have trouble connecting with your financial institution, it may be due to Third-Party restrictions being enabled. Some financial institutions disable access to Third-Party tax preparation software by default. Check the account settings page on your financial institution's website to see if third-party access is disabled.
Note: Connecting Smart Links with your financial institution may take 24 hours to process.
If your Charles Schwab Smart Link hasn't connected in 24 hours then you may have Third-Party Access disabled.
Follow these steps to enable Third-Party Access:
- Log in to your Charles Schwab account.
- On the top navigation menu, point to Service, then click Security Center.
- Scroll down to the Third-Party Access to Account Information section, then select Enable Third-Party Access.
- Click Save.
- Once you enabled third-party access, go back to TaxCaddy and add the Charles Schwab Smart Link again.
Note: If your financial institution requires you to receive and verify a security code (Two-factor authentication) each time you log in, then the Smart Link will not be able to automatically check and retrieve documents every day.