Here's what's new in TaxCaddy!
Reset password by receiving a text message
When requesting a password reset, you will now be presented with two options: Security Questions, or Phone Number (new). Choosing the phone number method is easier and more reliable than using security questions.
Click here to learn more about resetting a forgotten password.
Masking accounts' existence
To protect the privacy and identity of users, it is no longer possible to see if an account already exists from the log in screen by logging into it.
Need Help? button at log in
A new “Need Help?” button has been added to the login screen, directing users to more information on getting logged in.
Incorrect passwords or security answers are now cleared
Incorrectly entering your password or security answer will now be more evident, reducing the likelihood of an accidental lockout.
Temporary lockout lift
Successfully resetting your password now lifts any pending temporary lockouts.
Password reset lockout lift
Successfully logging into your account with your current password now lifts any pending reset password lockouts.
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