Trouble Logging In?

You can find answers to some common login problems below.

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1. How do I log in to TaxCaddy?

   Log in to TaxCaddy by going to https://consumer.taxcaddy.com/#/login. Use your email address and password to log in to TaxCaddy. (There is no separate username.)

   

2. What are the password requirements?

   Passwords must be more than 8 characters long, with both upper and lowercase letters, a number, and a special character. Passwords cannot contain spaces, emojis ☻, symbols ♣, or other non-english characters

3. What happens if I fail to log in?

   If you fail three consecutive log in attempts, that account will lock for two hours, and you will be unable to log in even with the correct password. You can check your email to find out if your account has been temporarily locked.

   Note: 
             Resetting a password successfully unlocks an account that has been temporarily locked out due to failed log in attempts.
           

4. Why can't I log in to TaxCaddy?

   First, ensure you're logging in to TaxCaddy with the email address of your account. If you forgot your password, you can reset it (See Question #5 on how to do this). Make sure all fields are correctly filled out. Password is case sensitive, capital and lowercase letters must match exactly. If you still can't log in, check your email to find out if your account has been temporarily locked.

5. How do I reset my password?

   Click Forgot Password? on the log in page, or click here.
   
   Click here to learn more about resetting a forgotten password.
   
   

6. Why aren't I receiving any password reset emails?

   If you attempt to reset your password and fail three times, your account will be locked from resetting the password. Note that you can still log in if you remember your password. If you successfully log in, it will remove the password reset lock. If you're unable to reset your password yourself, please contact TaxCaddy Support.

7. How do I know what my log in email address is?

   You can attempt a password reset for any email address you believe may be associated with your TaxCaddy account. If the email address is valid, you will receive an email to reset your password. If you're unable to identify your log in email address, please contact TaxCaddy Support.

8. What if I need additional assistance?

   Please contact TaxCaddy Support.