We use your mobile phone number for two-factor authentication. If your phone number changes, you'll need to update it in TaxCaddy.
TaxCaddy.com on PC, Mac, or tablet
Follow these steps to update your phone number using TaxCaddy.com on your PC, Mac, or tablet.
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Log in to taxcaddy.com
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On the upper right, click the User Menu and then click Settings.
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Click Security.
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Under Two Factor Authentication, click Change Phone.
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Provide your new mobile number then click Send Verification Code.
Due to local restrictions, some countries may not receive TaxCaddy verification code SMS on their mobile phone when they need to log in, sign documents, etc.
Click here to see if your country is restricted from receiving a verification code.
Please contact TaxCaddy Support if you are experiencing difficulty receiving your verification code.
Click here to learn more about contacting TaxCaddy Support. -
Confirm your password in Password. Type the verification code that was sent to your new phone number via text message in the Verification Code field. Click NEXT.
If you didn't receive a text message on your phone, click Resend code
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Your phone number has now been changed. Click Done.
iOS mobile app
Follow these steps to update your phone number on the iPhone mobile phone app.
- Sign in to the TaxCaddy mobile app.
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Tap More on the navigation tab bar then tap Settings.
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Tap Update Two-Factor Authentication.
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Provide your new number then tap Save.
If you need to enter a phone number from another country then tap the left field with the flag icon, swipe up or down to locate the desired country, then tap to select the country code.
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Type the verification code that was sent to your new phone number via text message in VERIFICATION CODE. Confirm your password in PASSWORD. Tap Submit.
Due to local restrictions, some countries may not receive TaxCaddy verification code SMS on their mobile phone when they need to log in, sign documents, etc.
Click here to see if your country is restricted from receiving a verification code.
Please contact TaxCaddy Support if you are experiencing difficulty receiving your verification code.
Click here to learn more about contacting TaxCaddy Support. -
Your phone number has now been changed!
Android mobile app
Follow these steps to update your phone number on the Android mobile phone app.
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Sign in to the TaxCaddy mobile app.
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Tap the Menu
icon.
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Tap Settings.
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Tap Update Two-Factor Authentication.
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Provide your new number then tap the Save
icon on the upper right corner.
If you need to enter a phone number from another country then tap the left field with the flag icon, swipe up or down to locate the desired country, then tap to select the country code.
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Type the verification code that was sent to your new phone number via text message in Verification Code. Confirm your password in Password. Tap the Save
icon on the upper right corner.
Due to local restrictions, some countries may not receive TaxCaddy verification code SMS on their mobile phone when they need to log in, sign documents, etc.
Click here to see if your country is restricted from receiving a verification code.
Please contact TaxCaddy Support if you are experiencing difficulty receiving your verification code.
Click here to learn more about contacting TaxCaddy Support. -
Your phone number has now been changed!
Comments
1 comment
When I look at updating my phone number is the security setting page, it shows only the first two digits of the area code. This is not helpful because I use many numbers with the same area code. It would be better to show only the last two digits of the phone number. That way I can tell if it's the one I want.
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