Updating your Safe Senders list in Comcast/Xfinity

by Greg P.

March 12, 2019 14:43 Updated

If you have trouble receiving emails from TaxCaddy after following these instructions, contact support.

Comcast/Xfinity differs from many email providers in that it doesn't have a "whitelist" function. Instead, if you find emails in your spam folder that should not be there, mark them as "not spam".

Undo a Message Marked as Spam

In XFINITY Connect, open the Spam folder from the left navigation pane.
Check the box next to the message(s) that is not spam.
Click the Not Spam button at the top of the page. or
The email will be moved back to your inbox.

Note: You can also right-click on the email in the Spam folder and select Not Spam.

If you still have a problem with emails going to your spam folder, contact Comcast's Security Assurance group at 1-888-565-4329 and ask if there is a blocking issue with the sender's domain (taxcaddy.com).

Undo a Message Marked as Spam

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