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TaxCaddy.com on PC, Mac or tablet

Follow these steps to reset your password using TaxCaddy.com on your PC, Mac or tablet.

1. Go to taxcaddy.com and click LOG IN.

   

    

2. Click Forgot password?
   
   
   

3. Type your Email Address and click Send. 
   
   
   

4. TaxCaddy confirms that a link to reset your password was sent to the email address if an account exists for that email. Click the link in the email to reset your password, before it expires in 30 days.

   

   Note: Resetting a password successfully unlocks an account that has been temporarily locked out due to failed log in attempts.

5. Open your email with the subject line "Reset your TaxCaddy password" then click Reset Password.

   

    

6. Choose to use either one of your security questions or mobile phone to reset your password (Recommended). Once you have selected your option, click CONTINUE.

   Note: You have a maximum of 3 attempts to reset your password. If you exceed 3 attempts, you will not be able to reset your password. You have to request TaxCaddy Support to reset your password manually.

   

    

7. If you choose to use your security question, type the answer to the security question into Answer, and then type a new password into New Password, and type the password again in Confirm Password. Click Reset Password.

   

   If you choose your mobile phone, provide the verification code that is texted to your confirmed phone number.

   

    

8. Log in to TaxCaddy using the new password.