Getting Help   TaxCaddy Status
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Getting help

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Dony J.
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Web

iOS

Android

TaxCaddy.com on PC, Mac, or tablet

 

If you need help, you can:

  • Support hours are 7 am - 5 pm PST, Monday - Friday, excluding holidays.
    • Special hours: (Jan 15 - Apr 15) and (Sep 01 - Oct 17)
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      Monday - Friday – 7 am - 5 pm PST
      Saturday – 7 am to 2 pm
  • Typical turnaround time for support tickets is 24 hours.

Or, search the Knowledge Base:

 

Live chat with TaxCaddy Support

During support hours, you can live chat with TaxCaddy support.

Support hours are 7 am - 5 pm PST, Monday - Friday, excluding holidays.


Special hours: (Jan 15 - Apr 15) and (Sep 01 - Oct 17)
------------------------------------------------
Monday - Friday – 7 am - 5 pm PST
Saturday – 7 am to 2 pm

Follow these steps to begin a Live Chat with TaxCaddy support:

  1. Log in to TaxCaddy.

  2. Click Support on the bottom left.

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    If you cannot log in then click Support on the login screen.

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  3. When the Support dialog box appears, you can use the search bar on top to find any possible solutions. If you want to live chat with TaxCaddy Support, click Live Chat.

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    If you find the relevant search results. Click the link to view the help center article.

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  4. If you select Live Chat, provide your Name and Email in the provided boxes. You can also Choose a department to select a specific department or provide additional context in the Message box if needed.
    Click Start chat after providing the requested information.

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  5. A TaxCaddy Support representative will reply back to you as soon as possible.

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Submitting a ticket from TaxCaddy

When Live Chat is unavailable, you can submit a ticket from TaxCaddy. A support representative will reply to your ticket as soon as possible.

Follow these steps to submit a ticket to support from TaxCaddy

  1. Log in to TaxCaddy.

  2. Click Support on the bottom left.

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  3. When the Support dialog box appears, you can use the search bar to find a possible solution. If you want to create a ticket, click Contact Us.

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  4. Enter in the Message, then click Send to make a ticket.

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  5. When you see the confirmation message, click Done. An email will be sent to you regarding your ticket status.

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Submitting a ticket from TaxCaddy Help Center

Follow these steps to submit a ticket to support from TaxCaddy Help Center.

  1. Click Submit a request on the top right.

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  2. Type your email address, Subject, and description. If you have any attachments, click or drag them to Add files or drop files here. When you're done, click Submit.

    You can also click here to review the ticket submission

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Comments

3 comments

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  • Avatar
    Joel Kramer

    i am not getting email to verify my account

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  • Avatar
    Anthony M.

    Hi Joel,

    We're happy to help!

    We've created a support ticket to further assist. If you need any assistance in the future, you can always email us at support@taxcaddy.com, reach out to us on Live Chat, or give us a call at (833) 829-3375.

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  • Avatar
    Charles Melcher

    I've logged in but am not getting a welcome page or overview screen. What am I doing wrong?

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