Your tax professional initiates a connection request in order to communicate with you and gain access to the tax documents in your TaxCaddy account. You can only be connected to a single tax firm or professional.
Here's what your tax professional can do once you accept their connection request:
- Send you messages and requests through TaxCaddy
- See documents uploaded to TaxCaddy by you or an additional user
- See documents retrieved from financial institutions you authorize
- Upload documents to your TaxCaddy account
Click here if you are creating your account and logging in for the first time.
TaxCaddy.com on PC, Mac or tablet
Follow these steps to connect with your tax professional on TaxCaddy.com on your PC, Mac or tablet.
- Log in to taxcaddy.com. If you were already logged in, ensure you are on the Overview screen. To view the Overview screen, click Overview on the main navigation bar.
- On the left panel, select your tax professional firm, then click Accept Connection to accept a connection request from your tax professional.
If you don't see a connection request from your tax professional, Submit a support ticket or email support@taxcaddy.com for help.
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On the Connection Request dialog box, click ACCEPT.
- Your tax professional is now connected to your TaxCaddy account. You'll receive requests from your tax professional in the to Request from [connected tax professional firm] panel when they issue a questionnaire or requested items.
You can disconnect from your tax professional at any time.
Click here to learn more about disconnecting from your tax professional.
Connection Request when logging in
You may also see a connection request from your tax professional when you log in to TaxCaddy for the first time. Select the tax professional firm, then click ACCEPT CONNECTION.
Click here to learn more about Connection Request if you are logging in for the first time.
iOS mobile app
Follow these steps to connect with your tax professional on your iOS mobile phone app.
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Log in to the TaxCaddy mobile app. If you were already logged in, make sure you are on the Overview screen. You can tap the Overview icon
on the navigation tab to view the Overview screen.You can also accept your tax professional's connection request when creating your account.
Click here to learn more about creating your account.
- Under Tax Pro Requests, tap the request indicating that your tax professional wants to connect with you.
If you don't see a connection request from your tax professional, Submit a request or contact support@taxcaddy.com for help.
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To accept the connection request, tap Accept.
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Your tax professional will now be connected to your TaxCaddy account. You'll see requests from your tax professional in Tax Pro Requests.
Click here to learn more about Tax Pro Request
Android mobile app
Follow these steps to connect with your tax professional on your Android mobile phone app.
- Log in to the TaxCaddy mobile app. If you were already logged in, make sure you are on the Overview screen by tapping the menu and then tapping Overview.
- Under Tax Pro Requests, tap the request that indicates your tax professional wants to connect with you.
If you don't see a connection request from your tax professional, Submit a request or contact support@taxcaddy.com for help.
- To accept the connection, tap CONNECT.
- Your tax professional is connected to your TaxCaddy account. You'll see requests from your tax professional in Tax Pro Requests.
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