iPhone mobile phone app 

When you have unread messages, you'll see them as Tax Pro Requests. A red badge at the bottom of the screen also indicates the number of unread messages. Tap the unread message Tax Pro Request or the messages icon on the navigation bar to see your messages.

 Android mobile phone app 

When you have unread messages, you'll see them as Tax Pro Requests. Tap the unread message Tax Pro Request to see your unread messages.

A red badge at the top of some screens also indicates the number of unread messages. You can also tap the messages icon to see your messages or tap menu > Messages.