Follow these steps to keep your TaxCaddy account secure.
TaxCaddy uses two-factor authentication to help keep your account secure by prompting you to enter a security code each time you log in. This feature is required.
When logging in to TaxCaddy, you can select Don't ask again on this device to have TaxCaddy remember this device so you don't need to enter the code when logging in on this device in the future. Two-factor authentication will remain enabled and you will be prompted to enter a code when logging in to TaxCaddy from another device.
If you don't see the option for Don't ask again on this device while logging in with two-factor authentication, your browser may be in private mode or your browser may not support session storage. Update your browser and switch out of private mode to correct this issue, or submit and ticket for further assistance. If you check the Don't ask again on this device box but you are still asked for a text verification code your browser cookies are disabled.
Due to local restrictions, some countries may not receive TaxCaddy verification code SMS on their mobile phone when they need to log in, sign documents, etc.
Click here to see if your country is restricted from receiving a verification code.
Please contact TaxCaddy Support if you are experiencing difficulty receiving your verification code.
Click here to learn more about contacting TaxCaddy Support.
- Don't use the same password you use for another account. Keep your TaxCaddy password private.
- Be sure to change your password whenever there is a possibility that someone else may have gained access to your password.
- Ensure your security questions and answers are strong and not easy to guess.
- If someone is attempting to gain access to your account, you might want to change your security questions.
- Emails from TaxCaddy will end in @taxcaddy.com. If you receive a suspicious email about TaxCaddy or an email that appears to be from TaxCaddy but is from a different email domain, please forward it to firstname.lastname@example.org. Mention "suspicious email" in the subject.