Your tax professional initiates a connection request in order to communicate with you and gain access to the tax documents in your TaxCaddy account. You can only be connected to a single tax firm or professional.
Here's what your tax professional can do once you accept their connection request:
- Send you messages and requests through TaxCaddy
- See documents uploaded to TaxCaddy by you or an additional user
- See documents retrieved from financial institutions you authorize
- Upload documents to your TaxCaddy account
Click here if you are creating your account and logging in for the first time.
TaxCaddy.com on PC, Mac or tablet
- Log in to taxcaddy.com. If you were already logged in, ensure you are on the Overview screen. To view the Overview screen, click Overview on the main navigation bar.
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A connection request from your tax professional firm will appear in the panel to the left. Click APPROVE to accept this connection request.
If you don't see a connection request from your tax professional, Submit a support ticket or email support@taxcaddy.com for help.
- Your tax professional is now connected to your TaxCaddy account. You'll receive requests from your tax professional in the task list.
Example: [Your connected tax professional firm] has requested that you complete the following task.You can disconnect from your tax professional at any time.
Click here to learn more about disconnecting from your tax professional.
Connection Request when logging in
You may also see a connection request from your tax professional when you log in to TaxCaddy for the first time. Select the tax professional firm, then click ACCEPT CONNECTION.
Click here to learn more about Connection Request if you are logging in for the first time.
iOS mobile app
Follow these steps to connect with your tax professional on your iPhone mobile phone app.
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Log in to the TaxCaddy mobile app. If you were already logged in, make sure you are on the Overview screen. Tap the Overview icon
on the navigation tab to view the Overview screen.
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Tap the request indicating that your tax professional wants to connect with you.
If you don't see a connection request from your tax professional, Submit a request or contact support@taxcaddy.com for help.
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To connect with your tax professional, tap ACCEPT.
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After connecting with your tax professional, you will see requests from your tax professional in the task list. Swipe up/down to see all the requests/tasks. You can tap each item for additional information.
Click here to learn more about Tax Pro Request
Android mobile app
Follow these steps to connect with your tax professional on your Android mobile phone app.
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Log in to the TaxCaddy mobile app.
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Tap the request indicating that your tax professional wants to connect with you.
Tip: If you don't see a connection request from your tax professional, Submit a request or contact support@taxcaddy.com for help.
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To connect with your tax professional, tap CONNECT.
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After connecting with your tax professional, you will see requests from your tax professional in the task list. Swipe up/down to see all the requests/tasks. You can tap each item for additional information.
Click here to learn more about requests from your tax professional.
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