The following is a list of known issues for TaxCaddy.
Known issues that have been resolved are tracked in a separate article.
[iOS] Signature icon not appearing
- Added 7/30/19
- Description: On iOS, the floating Signature icon does not appear on the document if it was opened from the Overview screen. This only occurs if you only have a single requested document available on the Overview screen.
- Workaround: To sign the document, open the document from the Documents screen instead.
- Status: We are working to resolve this issue.
- Issue ID: TCM-2592
Undoing the deletion of a questionnaire does not work as intended
- Added 2/20/18
- Description: After the questionnaire has been completed and moved to Uploaded Documents, you can delete the questionnaire. The questionnaire goes back to the original state in you can answer questions. A Tax Pro Request will also appear for the questionnaire. If you click Undo in Latest Activity to undo the deletion, the questionnaire will be back in Uploaded Documents, but the Tax Pro Request will still exist. If you click it, you'll see the questionnaire, and it will seem like you can answer questions. However, those changes won’t be saved.
- Status: We are working to identify the cause of the issue and resolve it.
- Issue ID: ~MTH-3213