The following is a list of known issues for TaxCaddy.
Known issues that have been resolved are tracked in a separate article.
Click here to view resolved issues.
Users are unable to fulfill tax payments using the Pay By Check feature
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Added March 14, 2025
- Affected Product: TaxCaddy
- Description: After attempting to use the Pay By Check feature to fulfill a pending tax payment from within their task list, users have reported seeing the Payment Failed dialog box, indicating their their payment attempt was unsuccessful.
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Workaround: If any user must fulfill a tax payment, they must do so outside of TaxCaddy. After completing this tax payment elsewhere, users can then mark the corresponding tax payment as paid.
Click here to learn more about marking a tax payment as paid. - Status: We are working to resolve this issue.
- Issue ID: 3946563
Comments
96 comments
A new known issue was added - Push notifications not working.
The issue Push notifications not working has been resolved and moved to TaxCaddy Resolved Issues.
A new known issue was added - TaxCaddy occasionally crashing when opening PDFs in Chrome
A new known issue was added - Forgot Password not working in TaxCaddy mobile apps.
The issue Moving documents fails and causes an error message has been resolved and moved to TaxCaddy Resolved Issues.
The issue TaxCaddy occasionally crashing when opening PDFs in Chrome has been resolved and moved to TaxCaddy Resolved Issues.
The issue Forgot Password not working in TaxCaddy mobile apps has been resolved and moved to TaxCaddy Resolved Issues.
A new known issue was added - Word documents that are converted to PDF can't be opened.
A new known issue was added - Connection requests from firms without logos cause the Android mobile app to crash.
The issue Connection requests from firms without logos cause the Android mobile app to crash has been resolved and moved to TaxCaddy Resolved Issues.
A new known issue was added - Issue listing multiple connection requests.
The issue Word documents that are converted to PDF can't be opened has been resolved and moved to TaxCaddy Resolved Issues.
The issue Small percentage of users experiencing problems with fillable PDFs has been added.
The issue Users receiving "Document loading error" when opening some documents has been added.
The issue Unable to add a document by sharing it with TaxCaddy has been identified and added.
The issue Signing up as a spouse with mobile apps not working as intended has been added.
The issue Signing up as a spouse with mobile apps not working as intended has been resolved and moved to TaxCaddy Resolved Issues.
The issue Undoing the deletion of a questionnaire does not work as intended has been identified and added to this article.
The issue Users receiving "Document loading error" when opening some documents has been resolved and moved to TaxCaddy Resolved Issues.
The issue Uploading from Google Drive in the Android TaxCaddy app is not working has been identified and added to this article.
The issue Issue listing multiple connection requests has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue Tabbing through fillable PDFs not working as expected has been identified and added to this article.
The issue Uploading from Google Drive in the Android TaxCaddy app is not working has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue Using ampersand "&" in a password causes log in error on iOS devices has been identified and added to this article.
The issue TaxCaddy occasionally closes when completing the questionnaire has been identified and added to this article.
The issue Using ampersand "&" in a password causes log in error on iOS devices has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue Clicking the Back link in document viewer page exits TaxCaddy when visiting from a direct URL has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue Enabling notifications that were previously disabled does not work as expected has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue Tabbing through fillable PDFs not working as expected has been resolved and moved to the TaxCaddy Resolved Issues article.
The issue TaxCaddy occasionally closes when completing the questionnaire has been resolved and moved to the TaxCaddy Resolved Issues article.
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